When you shop with us on Baasha, we wish you to be completely satisfied. If for any reasons you are not satisfied with your items, you might return your unused merchandise for a replacement or refund of the purchase price within 30 days of receipt.
● After receiving the packages, please check all the products in the order.
● As a result of lighting and camera variations, product images will not Accurate reflection the exact physical color of our products.
● Only items in new and unused condition with the original manufacturer package will be accepted for a refund.
●Items in the clearance section, warehouse sale section or marked clearance, discontinued, visual imperfections or closeout are non-refundable. All sales on clearance and warehouse sale items are final.
●We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our warehouse. Be sure to return the items via an insured and traceable method such as UPS or FedEx. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our warehouse in good condition.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 days.
Baasha offers one-year limited warranty on all of our products unless specified otherwise. A warranty does not entail the product to be returned, but item or implies parts will be replced.
To request a replacement, please email the pictures and videos to: firstname.lastname@example.org. Upon communication and agreement with our replacement/technician team, replacement parts will sent out via FedEx or USPS standard shipping. Expedited shipping will be an extra charge, which the customer is responsible for.
Baasha shall not be liable for abuse, misuse, normal wear and tear, alteration, improper maintenance, unauthorized repair, design concepts, any chipping, fading, staining, peeling or any acts of nature (fire, water damage, freeze, etc.).
Please note once your order has begun to process in our Distribution Centers we are unable to cancel.