4/5 simply because I have not used it on any clients yet.
I purchased this chair with the intent to use for both hair (locs) and facials. I needed something that was versatile and of good quality.
I read the reviews and felt felt confident in my decision to purchase and in my abilities to build it myself. Some people said it was easy and took about 2hrs max. And they were right.
Everything went smoothly alone until I got to the leg rest and then the cushion application. Those 2 segments required grip strength and weight to hold te cushion in place while you screw the bottom.
I am about 58 and the person who helped was like 63 and both confirmed the seat in the upright position was comfortable. I didnt try the recline with them. And for them to be comfortable I had to raise the headrest.
All in all Im quite happy with the purchase and hope it stands the rest of time with frequent use.